Returns & Exchanges

At TruNativ, we want you to be completely satisfied with your purchase. If your new fashion piece doesn't fit or meet your expectations, you can return or exchange it within 30 days of delivery.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the garment is unworn and in its original condition.

3

Affix the Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.

4

Drop Off and Track

Hand over your package at any authorized courier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing